SERVICES
Enkasa’s designers are willing to modify their designs when appropriate to try to meet the specifications and needs of their clients. Depending on the design and the materials used there may be certain limitations, but all requests will be considered, their possibilities researched and adjustments to final cost made, due to additional material and labor expenses.
Fabric choices are limited, but arrangements can be made to use customer’s own material or for the piece to be delivered ready for upholstering.
Just send us your specifications and we will provide a quote.
SHIPPING
Enkasa will provide a quote for shipping costs from San Miguel to the client’s shipping address prior to acceptance of the purchase order.
Our standard shipping is FEDEX-ground freight (door to door) curbside delivery, that means curbside, NOT inside your house. Delivery cost depends on the size and weight of your order and final destination.
If any damage occurs in transit, photograph areas of concern and please do not dispose of any packing material until we are able to file a claim with our U.S.-based shipper.
Reports of any damage must be made immediately upon receipt of shipment- NOT days or weeks later when opened for installation.
Your order is photographed in detail before shipping and sent to you via email. It is essential that you approve these pictures before we can release your order to our shipper.
Because of the expense involved in shipping this approval is binding and ALL SALES ARE FINAL as soon as the order is shipped.
PAYMENT
We do not accept credit cards, nor U.S. checks nor Paypal.
Payment can only be made by wire transfer to: Roberto Hernandez Velazquez.
Wiring information will be provided when the initial order is approved.
Orders under $2,000 must be paid in full (including shipping) before we will initiate production.
Orders over $2,000 require a 50% deposit (and full payment for shipping) before production can be initiated. The balance is due prior to shipping.
Kindly provide us with your Billing and Shipping addresses (residential/warehouse…etc.) in order that we may provide you with an invoice.
RETURNS OR REFUNDS
Basically, there are NO options to return a customized order, We have responded to your request by producing each piece especially for you. We do not have a warehouse of stock from which to fill your order. Your piece is unique and produced according to your design needs.
We ensure your approval before shipping by sending you detailed photos, confirming we have produced your order according to your specifications. Once we have your approval by email all sales are final.
Changing your mind (or your client’s) isn’t an option. Since we do not have a warehouse outside of Mexico the cost of return shipping is prohibitive for both parties.
TRADE DISCOUNTS
Our prices are not subject to additional discounts, We have a one price fits all policy. However we are happy to consider offering better pricing for large orders.
LEAD TIME
Our stated lead time is 8-10 weeks. Smaller single items take around 4-5 weeks.
SUITABILITY FOR OUTDOORS
All our items are hand made. We offer the option of powder coating and marine grade paints, but our furnishings are not intended for exposed exteriors. Because climates can vary we can assume NO responsibility for their affects on our products. It is the customer’s responsibility to care for our pieces as they would any furnishing item not specifically intended for outdoor or damp, humid conditions.